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1. How much does the membership cost?
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2. How does BRB Network help consumers shop more safely?
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3. Is BRB a non-profit organization?
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4. How can a commercial organisation maintain its integrity?
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5. How does BRB Network ensure that reports filed on businesses are valid?
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6. How does the BRB Network system resolve business/consumer disputes?
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7. Why do some members have ratings but no reviews/comments?
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8. Why should I register my Internet Business?
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9. Who has access to my information?
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10. What is BRB Network seal?
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11. What companies are eligible to be British Reliable Business Network members?
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12. What benefits does a company receive for becoming a BRB network member?
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13. What benefits does a company receive for becoming a BRB network member?
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14. Can I use the BRB Network Seal in my offline print material?
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Q. How much does the membership cost? |
A. British Reliable Business Network's membership varies according to size of your organisation. To learn more about BRB Network's membership fees please visit Membership Fees.
If you have any other questions you can contact us by email. |
Go to top Last updated on 2006-08-30 13:57:41
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Q. How does BRB Network help consumers shop more safely? |
A. It is impossible to guarantee 100% safety, whether you are purchasing goods or services offline or on the internet, but we can reduce the risks by dealing with companies that take customer service seriously.
British Reliable Business members have to go through tough backbround checks as well as meet the minimum set Membership Standards . BRB's database contains information about the business you might be planning to buy your goods from. By clicking on the BRB Network seal you can view a particular business' complete report and can get an idea of how a business has performed previously. Our report provides an open, unbiased history of customer's experiences and feedback about BRB Members. |
Go to top Last updated on 2006-08-30 14:01:07
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Q. Is BRB a non-profit organization? |
| A. No. BRB Network is a commercial organisation. The business is funded by the memebrship dues paid by its members taking part in its Reliability Programmes in the United Kingdom. |
Go to top Last updated on 2006-08-30 14:02:11
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Q. How can a commercial organisation maintain its integrity? |
A. BRB Network has built its integrity and reliability into its monitoring system by providing information openly to consumers online.
BRB Network facilitates customers of its members to provide feedback about the business directly into its online Ratings/Reviews and Complaints systems. Since we only provide the system and consumers/customers provide ratings about a member this ensures the highest level of objectivity and independence. Any complaints or ratings given to a member by a customer are not edited, once its published online after security checks and approval by the complaints department. |
Go to top Last updated on 2006-08-30 14:06:28
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Q. How does BRB Network ensure that reports filed on businesses are valid? |
| A. Since our system is designed to resolve merchant/consumer disputes through self regulation, BRB does not mediate complaints received from consumers. However, valid e-mail addresses are required with all reports to provide for confirmation, accountability and follow up. Complaints from non-customers, and reports that can not be confirmed are automatically rejected. Further, merchants are immediately notified when a consumer files a report on their business and are allowed to post resolutions or rebuttals to reports. BRB does investigate reports of malicious filings. |
Go to top Last updated on 2006-08-30 14:11:16
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Q. How does the BRB Network system resolve business/consumer disputes? |
A. Our dispute resolution system is incentive based and our members follow our code of practice on a self-regulatory basis. BRB Network's registered members, seeking to build trust with online consumers, agree to openly display their customer satisfaction ratings. Because their ratings are available to consumers, businesses have a high incentive to resolve complaints amicably and quickly.
Businesses recognise that they must either resolve complaints quickly and constructively, or risk developing a trend of customer dissatisfaction that can compromise their registration. Ultimately, the dispute is arbitrated in the court of public opinion. |
Go to top Last updated on 2006-08-30 16:31:07
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Q. Why do some members have ratings but no reviews/comments? |
| A. Rating and reviews are completely dependent on customers reviewing a business. BRB Network does not have any influence over a customer entering comments about the member company. Unedited ratings are always openly displayed and all comments are recorded and sent to both BRB Network and the member company. That is why you might see some members that have been rated but no comments have been posted by the customer. |
Go to top Last updated on 2006-08-30 16:06:33
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Q. Why should I register my Internet Business? |
| A. Lack of trust continues to rate as the number one reason people are reluctant to engage in electronic commerce. BRB offers online merchants a way to provide assurance to consumers in the most compelling and "certifiable" way. By subscribing to our monitoring service you agree to display your customer satisfaction record openly and provide consumers proof that your business is trustworthy and reliable. If you want to turn your Internet browsers in to buyers you should be registered by BRB. |
Go to top Last updated on 2006-03-30 19:55:57
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Q. Who has access to my information? |
| A. We are in the trust business and we realize that our process must protect the privacy of all users. For this reason, our general policy is to maintain absolute confidentiality for consumer as well as merchant information where applicable. For complete details please check our privacy policy. |
Go to top Last updated on 2006-03-30 19:57:08
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Q. What is BRB Network seal? |
| A. The British Reliable Business Network seal is the BRB's assurance program for British Businsses. The programme is aimed at improving consumer trust and confidence in British businesses both off and online. Our mission is to help consumers find trustworthy, reliable businesses, and to help reliable businesses be noticed reliable business. |
Go to top Last updated on 2006-03-30 20:03:16
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Q. What companies are eligible to be British Reliable Business Network members? |
A. Any business can apply to participate in the BRB Network reliability membership as long as the company:
- Is based in the United Kingdom, including England, Wales, Scotland, Ireland and Channel Island;
- Is free from any legal action directly relating to the basis of its customer relations or fraud;
- Agrees with British Reliable Business Network's Code Of Business Practice;
To learn more about BRB Network's Reliability Membership Programmes, Click Here. |
Go to top Last updated on 2006-08-30 14:23:13
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Q. What benefits does a company receive for becoming a BRB network member? |
A. By becoming BRB network member you will certainly increase your chances of making a sale whether offline or on the internet. When customers see BRB Network Reliability Seal on your letterhead or Website they know it is a realibale business and the basic requirements of becoming a member have been satisfied.
For customers this means better customer service and ethical business practices implemented by the members. An estimated 89% of the online shoppers feel more confident dealing with companies members of a third party organisation. The BRB Network Seal also:
1. Let consumers know your business is reliable.
2. Distinguish your company from online competitors, both legitimate and otherwise.
3. Listed in the BRB NetworkOnLine searchable database, a resource for anyone seeking trustworthy businesses.
4. Demonstrate that you care about honest advertising, fair treatment of customers, and self-regulation as an alternative to government regulation of businesses.
5. Help increase consumer confidence in the Web as a safe place to shop.
Shows customers that you care about honest trade, fair treatment of customers, and have necessary procedures in place to look after customers even further. |
Go to top Last updated on 2006-08-30 16:36:10
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Q. What benefits does a company receive for becoming a BRB network member? |
A. By becoming BRB network member you will certainly increase your chances of making a sale. When customers see BRB network seal on your letterhead or website they know it is a realibale business and the basic requirements of becoming a member have been satisfied. To customers this means better customer service and ethical business practices. An estimated 89% of the online shoppers feel more confident dealing with companies members of BRB network. The BRB Network Seal also:
Lets consumers know your business is reliable.
Makes your company stand out from competitors, both.
Once you become a member you will also be included in BRB's online directory.
Shows customers that you care about honest trade, fair treatment of customers, and have necessary procedures in place to look after customers even further. |
Go to top Last updated on 2006-03-30 20:48:13
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Q. Can I use the BRB Network Seal in my offline print material? |
| A. If you are a participant in BRB Network's ReliabilitySeal or ReliabilityGold Seal member then you have the permission to use BRB Network seal in your business stationery or advertising material. If you would like to learn more about BRB Network membership please check membership information pages or click here |
Go to top Last updated on 2006-08-30 16:33:31
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Consumers
