What is BRBN?

BRBN is an independent organisation based in the United Kingdom. We run business reliability seal programs in the UK to advance trust in businesses that are legitimate, honest and customer focused, in both conventional and online marketplace. We certify background information, management information, business origin and ensure company policies are in place to deal with its customers appropriately. Our members also have to be in business for at least one year before they can become member of this trusted business community. We changed our company status to private limited company registered in England and Wales in September 2007. Our registration number with companies house is 06380192 and registered office 9 New Croft, Birmingham B19 2JP, United Kingdom.

 

We provide membership to uk based businesses that agree to follow our Code of Practice and best practice guidelines. British Reliable Business Network records any complaints against its member companies. If a customer has an issue with an organisation or they want to file a complaint about a business based within the United Kingdom that can all be done online. BRBN has pioneered the way information is presented to consumers and businesses. Members of our team have backgrounds in business support, customer services, mass communications, and the internet and understand requirements of establishing trust with customers. We achieve our goals by working in partnership with British and international organisations, and speaking to customers across the United Kingdom.

 

The idea behind our work

Our work is based on the belief that customers should be treated in a fair, just and professional manner and businesses should provide sufficient information to existing or prospective customers about a business' identity, location and its policies to help the customer make an informed decision to engage in any transaction or contract.

 

Our approach

BRBN provides consumers with information and tools to help people to understand how reliable a business is, what other people who have dealt with that business think of it, their reputation and policies. BRBN also provides the businesses reference and research materials for use by the management in examining operational and customer services issues from a variety of perspectives.

 

BRBN’s programs

With the support of businesses and our partners BRBN has developed two core programmes offered to businesses in the UK.

 

For Online only businesses

Online Reliability Membership

 

For Traditional businesses

Standard Reliability Membership

 

For businesses that trade both offline and online

Gold Reliability Membership

 

Our funding

BRBN is a private commercial organisation and does not receive any government funding. All of our programmes are funded through the membership of businesses in the United Kingdom.

 

How to contact us

At BRBN, we appreciate hearing from anyone who uses our Web site, our services, BRB's programmes. Please give us your feedback – let us know what you think, how you use the resources, and if you have any questions.

 

Please also feel free to contact us with any additional information or material you think we should have, in order to keep our site, company reports and other resources as current and relevant as possible. No matter where you are on our Web site, you can send us a message by clicking on the Contact link in the bottom menu bar.

 

You can send us an e-mail or contact us by post or telephone. If you have a complaint against a business please go to complaint section from the menu and provide us the information necessary to process your complaint.